![]() Please remember to bring your UK driving licence or passport with you for identification, otherwise we won’t be able to access your account. Here are the ways to request a replacement sim: Check out our eSIM help page to find out more. If you need to use your nano or micro sim as a standard sim in an older device, you can get a free adaptor from one of our stores. If you're not sure which size sim you need, have a look at the instructions that came with your device.ĭon't try to cut your old sim down to size, as it could break or get stuck in your device. ![]() The sim pack has perforated edges, so you can just pop out the sim that’s the right size for your device. Plastic sims come in three different sizes - standard, micro and nano.
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